

So this is about how my schedule at work goes. . .
Me: (I hear a beep in my ear) Thank you for calling Wells Fargo, this is Alicia, to further assist you may I get your first and last name. . .
Customer: George Smith (made up name)
Me: Thank you Mr. Smith, How can I help you today
Customer: Explain problem and pretty much ends with How are you going to fix that.
Me: Alright Mr. Smith, I'd be happy to help you with that.
Customer: Thanks
Me: Look into situation and answer concern.
Customer: Are you kidding me. . .
Me: Offer something to customer like overdraft protection (that's what i say to everyone)
Customer: Oh, I see. (usually not that nice and they yell at me some more) and say no.
Me: Ok, if you decide you'd like more information let us know. Does that take care of the reason for your call?
Customer: I guess since you didn't help me any.
Me: Well Mr. Smith, I was happy to help and thank you for choosing Wells Fargo.
(I disconnect the call by pushing the release button and another beep comes into my ear.)